FAQ

Below are some of our most commonly asked questions. Click below for answers.

Do you offer in person sessions?

Yes we do! Our clinic is located at 711 E. Carefree Highway Suite #208 Phoenix, AZ 85085. However, our therapists only offer in person sessions certain days of the week. Please make sure to clarify when you schedule your initial appointment that you need an in person session. Otherwise, you will be scheduled for a virtual session.

Do you take insurance?

Our office accepts:

BCBS (commercial only, no Medicaid)
Cigna
Aetna
UHC (ADHD evaluations and Neurofeedback only)
and Behavioral Health Options.

Insurance options may vary by provider, please make sure to verify your provider takes your insurance upon scheduling.

Note: For self-pay sessions, we can provide you with a superbill so that you may bill your insurance and get reimbursed for out-of-network rates if applicable.

What are your self-pay fees?

Our Self-Pay fees are as follows:

$100-150 – 50 minute session (Masters Level Therapist)
$150-$250 – 50 minute session (Doctorate Level Therapist)
$75 – 50 minute session (Masters Level Intern)

Groups- Please see information about our group services

Do you offer a sliding scale?

At Durand Healing and Wellness Center, we believe that all people should have access to quality mental health treatment regardless of financial ability. We are now a participating provider with a non-profit organization that provides mental health scholarships for those who are unable to afford services. Please go to the following website to apply at 72andyou.org.

How long is the therapy session and how many sessions will I need?

A typical session ranges anywhere from 50-60 minutes depending on insurance coverage and individual need. The number of sessions needed varies widely and will depend on the client’s goals for treatment, willingness to comply with the treatment plan, and the reason for attending therapy.

Are therapy sessions confidential?

Privacy is our utmost priority and licensed therapists are required by law to keep all sessions confidential. The only exception to this is when a client is found to be a danger to themselves or others.

How does telehealth work?

Our clinicians use a safe and secure HIPAA compliant video platform for therapy services. You will be sent a link to easily connect on your phone or computer before the session begins. If you prefer, phone sessions are also an option.

Do you offer an initial consultation?

Yes! Finding a therapist that is a good fit for you can sometimes be challenging. Contact us and schedule a free 15-minute phone consultation. This is not a therapy session, but you can use this time to discuss any questions or concerns you might have about the process.

Can EMDR be done virtually?

Yes! We use a virtual EMDR software program that can be customized to meet your preferences. Many of our clients have strongly preferred virtual EMDR since it can be done in the comfort of their own home or in another safe space.

Do you have any bilingual clinicians?

Yes, we do have a fluent Spanish speaking clinician.

If you didn’t find the answer you were looking for, please contact us.

Testimonials

Dr. Durand has been amazing to work with. Her compassion and care for her patients is obvious, but she also has amazing knowledge that has helped me in so many ways. I am very grateful to have found Dr. Durand.

Tanya

Andrea has helped me work through the many emotions surrounding post-separation abuse. She is extremely intelligent, patient, kind, and compassionate. I love her realness and the connection we have established that has pushed me to grow into the best version of myself. I am forever grateful I found Durand Healing & Wellness!

Elissa

I’ve been in and out of therapy for 15 years. It wasn’t until I started seeing Andrea that change in my life happened. The endless encouragement, positivity, validation, and honesty Andrea gives is unmatched. I wouldn’t be who I am or where I am without the genuine care and love Andrea has shown me. I trust Durand Health with my life. Thank you 1000 times!

Kendra

It has been so nice working with Jillian. She genuinely cares about my struggles and I trust her to be my most vulnerable self. After a bad counseling experience in the past, this is so comforting. I am so happy to have found this agency!

Lisa

FAQ

Frequently asked questions about our practice and services.

FAQ